General Practices and Customer Policy

AVSTAR will respect the needs of the aircraft owner, providing excellent service and a quality product at a fair price.  We value the relationship we have with you, our customer, and ask for your understanding with the following:

• Effective January 1, 1995, latest revision, January 1, 2024:  Shop Rate is $155.00 per hour. 
• Effective July 1, 2000:  All accounts are C.O.D., with invoice due and payable at time of aircraft delivery.  Any invoice overdue 30 days will be charged interest at a rate of 18% per year (.0493% per day overdue) with a minimum charge of $20.00.
• Effective December 2, 2022:  AVSTAR is no longer participating in the FAA Drug Abatement Program.  No, this doesn't mean we'll have a shot with you at lunchtime, but you're welcome to join us after working hours.
• Effective January 1, 2011, latest revision October 16, 2020:  AVSTAR is no longer offering a cash/check prompt pay discount on any work orders opened after this date.  We have spent too much valuable time policing this policy for customers who use bill-payer services or otherwise submit checks that do not arrive in time to meet the criteria of our offer. 
  
• Effective January 1, 1995, latest revision, July 1, 2019:  Washington State Sales Tax rates apply to purchases.  The Washington State Department of Revenue has eliminated the retail sales tax exemption for qualified nonresidents at the point of sale.  For more information, please see the Washington State Department of Revenue's website.
• Effective May 21, 2018:  Any appointment cancelled less than one week from appointment start date, unless a verifiable family emergency, will result in a cancellation charge of 10% of the scheduled service cost.
• Effective April 20, 2018:  Any customer parts left after project completion will become the property of AVSTAR for disposal as we see fit 30 days after the latter of the invoice being paid or the airplane leaving our facility.
• Effective April 15, 2002, latest revision December 12, 2008:  Prior to installation of Customer Furnished Parts, the customer shall agree to the terms of, and sign the "Customer Furnished Parts Policy".
• Effective October 14, 2014:  We no longer accept credit cards.  We do accept cash, checks and pre-arranged PayPal.  (We add a 3% surcharge to PayPal invoices.)
• Effective January 1, 2009, latest revision January 1, 2014:  All formal estimates for repair work will be invoiced at the prevailing shop rate plus expenses (travel, etc.) for the time involved in generating them.  This will be deducted from the project invoicing at completion of work when performed by AVSTAR, if repairs are initiated by AVSTAR within 30 days of estimate date.