Avstar Aircraft of Washington, Inc.

10415 172nd St. E., Hangar A1
Puyallup, WA  98374
office (253)770-9964
or (253)770-0120
email:  avstarair@att.net

General Practices and Customer Policy

AVSTAR will respect the needs of the aircraft owner, providing excellent service and a quality product at a fair price.  We value the relationship we have with you, our customer, and ask for your understanding with the following:

  • Effective May 21, 2018:  Any appointment cancelled less than one week from appointment start date, unless a verifiable family emergency, will result in a cancellation charge of 10% of the scheduled service cost.
  • Effective April 20, 2018:  Any customer parts left after project completion will become the property of AVSTAR for disposal as we see fit 30 days after the latter of the invoice being paid or the airplane leaving our facility.
  • Effective January 1, 1995, Latest revision, January 1, 2018:  Shop Rate is $100.00 per hour.  (Note:  any open work orders or work scheduled prior to December 31, 2017 will be billed at the old rate of $97.00 per hour.)
  • Effective January 1, 1995, Latest revision, January 1, 2013:  Washington State Sales Tax rates apply to purchases.  A sales tax exemption exists for certain non-residents of Washington State.  This exemption is now only available to residents of Alaska, Colorado, Delaware, Montana, New Hampshire, Oregon, Alberta, NW Territories, Nunavut and Yukon Territory.  Please see the Washington State Department of Revenue website for more details about sales tax exemptions for non-residents.
  • Effective July 1, 2000:  All accounts are C.O.D., with invoice due and payable at time of aircraft delivery.  Any invoice overdue 30 days will be charged interest at a rate of 18% per year (.0493% per day overdue) with a minimum charge of $20.00.
  • Effective April 15, 2002, latest revision December 12, 2008:  Prior to installation of Customer Furnished Parts, the customer shall agree to the terms of, and sign the "Customer Furnished Parts Policy".
  • Effective October 14, 2014:  We no longer accept credit cards.  We do accept cash, checks and PayPal.  (We add a 3% surcharge to Paypal invoices.)
  • Effective January 1, 2009, latest revision January 1, 2014:  All formal estimates for repair work will be invoiced at the prevailing shop rate plus expenses (travel, etc.) for the time involved in generating them.  This will be deducted from the project invoicing at completion of work when performed by AVSTAR, if repairs are initiated by AVSTAR within 30 days of estimate date.
  • Effective January 1, 2011, latest revision January 1, 2013:  A discount of $5.00 per hour (on in-house labor rate only) will be given for cash or check payments received or postmarked within 5 business days of the date of the invoice.  Cannot be combined with other offers.